Frequently Asked Questions
Answers to questions we often receive from patients and families
Your First Visit
Q.Do I need an appointment to see a doctor?
A.You can visit without an appointment, but you may have to wait longer, so we recommend booking one. You can book online or by phone.
Q.Can I book an appointment for a first visit?
A.Yes. First-time patients can book an appointment too. As with return visits, you can book online or by phone.
Q.What should I bring to my first visit?
A.Please bring your child's My Number Card (or a Certificate of Eligibility, 資格確認書, etc.), medical subsidy certificate for children (乳幼児医療証 / 子ども医療証), medication record book (お薬手帳), and Maternal and Child Health Handbook (母子健康手帳). If you have a referral letter from another clinic or hospital, please bring it as well.
Q.Can I use the online questionnaire for a first visit?
A.Yes, the online questionnaire is available for first visits too. Filling it out in advance shortens your waiting time at the clinic. The questionnaire is in Japanese.
Q.How long does a first visit take?
A.It depends on the symptoms, but please allow about 30 minutes to 1 hour, from filling out the questionnaire to payment. It may take longer when the clinic is busy.
Visiting the Clinic
Q.What ages do you see?
A.We see children from 1 month old (after the newborn period) through high school (age 18). Junior high and high school students are welcome as long as they are comfortable visiting a pediatric clinic. We offer general pediatric care, vaccinations, and infant health checkups.
Q.If my child suddenly develops a fever, can we be seen the same day?
A.For urgent cases, please call us first. Depending on how busy the clinic is, a same-day visit may be possible. Depending on the symptoms, we may refer you to a more suitable medical facility.
Q.Can parents or accompanying adults also be seen?
A.We will see you to the extent we can. However, if specialized care is needed, we may recommend another department or specialist.
Q.Can a child come to the clinic without an adult?
A.As a rule, we do not see minors who come without an adult. An accompanying adult is also required for vaccinations.
Q.Can I get medicine prescribed without my child being seen?
A.Under Japanese law (the Medical Practitioners' Act), doctors cannot prescribe medicine without examining the patient. Your child must be seen by a doctor.
Access and Parking
Q.Is there parking?
A.We have one parking space for patients. If it is in use, please use a nearby coin parking lot. We also recommend coming by public transportation.
Location of the clinic's parking space
Q.Where can I park my bicycle?
A.Bicycles parked in front of the clinic block the way, so please use a nearby bicycle parking lot. We will give you 100 yen toward the parking fee.
Vaccinations and Infant Health Checkups
Q.Do I need an appointment for vaccinations and infant health checkups?
A.Yes. An appointment is required for vaccinations and infant health checkups. Please book online or by phone.
Q.Can my child get vaccinations or infant health checkups outside the dedicated hours?
A.Yes, they are also available during general pediatric hours. However, please be aware that waiting room space is limited and there is a risk of infection.
Q.Can my child be seen for illness during the hours dedicated to vaccinations and infant health checkups?
A.As a rule, no. To avoid the risk of infection, these hours are only for vaccinations and checkups. We can see your child only in an emergency.